Shipping policy

1. Discreet Shipping – What You Order Stays Between Us

We take your privacy seriously. From the moment you place your order to the moment it arrives at your door, we make sure your purchase stays private.

Frequently Asked Questions

Q: Will my package look suspicious?
A: Not at all. Your package will look like any other regular parcel. There are no logos, labels, or markings that hint at what's inside.

Q: What if local postal rules require a return address?
A: If required, we'll show a warehouse address and basic contact info – never the XOXO-FUN brand name.

Q: Where can I see packaging examples?
A: Visit our Confidential Delivery page for real photos and more details.

2. Delivery Times – When You Can Expect Your Order

We know you want your order fast. Here's what to expect:

How long until it ships?

During busy seasons or sales, processing may take a little longer. We'll always work as fast as we can.

Business days & holidays

Weekends and public holidays (like Christmas) don't count as business days. During holidays, shipping and customer service replies may be delayed by 2–3 days.

3. Shipping Costs – What You'll Pay (US & UK)

We keep shipping costs clear and simple.

United States

• Free shipping on orders over $59

• Standard shipping: $7

United Kingdom

• Free shipping on orders over £39

• Standard shipping: £3.90

Note: £3.9 USD in your original file appears to be a typo – we've corrected to £3.90 for UK.

What if some items are out of stock?

No problem. We'll ship what's in stock first. When the missing item comes back, we'll send it separately – at no extra cost to you.

Using a package forwarder (e.g., shipping to a forwarding address)?

You can, but please know:

• You take full responsibility once the package arrives at the forwarder's address

• We can't replace or refund lost, damaged, or defective items after the forwarder receives them