FAQ
Shipping
Q: Is my package delivery discreet?
A: XOXOFUN follows strict packaging standards to protect products during shipping.
(1) Tough packaging materials are selected to reduce the risk of damage during shipping.
(2) Appropriate packaging is selected based on the type and size of products ordered. Large or multiple items are packaged in plain brown boxes, while small items are placed in padded bubble mailers.
(3) Sensitive information, including product names, contents, and usage, will not be displayed directly on the package.
A: XOXOFUN follows strict packaging standards to protect products during shipping.
(1) Tough packaging materials are selected to reduce the risk of damage during shipping.
(2) Appropriate packaging is selected based on the type and size of products ordered. Large or multiple items are packaged in plain brown boxes, while small items are placed in padded bubble mailers.
(3) Sensitive information, including product names, contents, and usage, will not be displayed directly on the package.
Q: Where is my order?
A: When your order has been dispatched, we'll send you an email with the tracking number and a link to the Logistics carrier website where you can track it. And also you can find the tracking information on the page of Order Details.
A: When your order has been dispatched, we'll send you an email with the tracking number and a link to the Logistics carrier website where you can track it. And also you can find the tracking information on the page of Order Details.
Q: Can I change my shipping address?
A: You may update your shipping address only if your order hasn’t shipped yet. Contact our team(email: support@xoxofun.com) with your order number, and we’ll assist! Unfortunately, we can’t modify addresses once the order is in transit.
A: You may update your shipping address only if your order hasn’t shipped yet. Contact our team(email: support@xoxofun.com) with your order number, and we’ll assist! Unfortunately, we can’t modify addresses once the order is in transit.
Q: What are your shipping costs?
A: Enjoy free standard shipping on orders over $59! For orders under $59, a flat rate of $7 applies.
A: Enjoy free standard shipping on orders over $59! For orders under $59, a flat rate of $7 applies.
